Loan Servicing

We are Here to Serve You

  • Please note our centralized servicing e-mail: , which will reach every member of our servicing team. Please be sure to include this e-mail address on any of your disbursement request forms (9250, 92464) submitted to HUD.
  • As required under the Regulatory Agreement for your loan, your audited financial report must be submitted electronically to HUD within ninety (90) days, following the end of each fiscal year. A copy of the audited financial statement should also be submitted to Highland Commercial Mortgage within the same timeframe. Copies can be submitted electronically at the e-mail address above or a hard copy can be mailed to our physical address below.
  • Online access to your loan information (billing statements, payment history, etc.) is available by visiting Registration is required to view your loan information.
  • If you prefer paperless billing, an e-mail can be sent to notify you when your billing statement is available to retrieve from Loanstat. Please let us know if you would like to enroll in paperless billing.
  • We offer the option of making monthly mortgage payments by ACH Draft between the 1st and 8th day of the month. Please contact a member of our servicing team to set your loan up today.
  • Highland is pleased to offer the option of sending escrow disbursements to you via wire transfer. Please send complete wiring instructions to the servicing team when making your escrow disbursement request.
  • Please review all reports with your borrower contact information, billing contact information, and borrower TIN verification. Please advise us of any changes that need to be made.

Contact Us

If you encounter storm damage, please contact us immediately so that we can start processing your claim as soon as possible.

Highland Commercial Mortgage
242 Inverness Center Drive Birmingham, AL 35242

Phone: 205-250-9010

Serviced locally
from our corporate
office in
Birmingham, AL

in loan

in loan closings

Contact Us

Meet Our Team